Privacy Policy
Effective Date: December 18, 2025
At Crystal Clear Hearing, located at 2343 Midland Rd, Saginaw, MI 48603, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website[](https://www.crystalclearhearing.net), contact us, or receive services from our audiology practice.
This policy includes our practices regarding Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). If you have any questions, please contact us at (989) 878-3222 or Info@crystalclearhearing.net.
1. Information We Collect
We collect information you provide directly, such as:
- Name, address, phone number, email, and date of birth
- Health history, hearing test results, and other medical information (PHI)
- Insurance and payment details
- Inquiries via contact forms, appointment requests, or emails
We may also automatically collect:
- Website usage data (e.g., IP address, browser type, pages visited) via cookies and analytics tools (like Google Analytics)
- Log files for site improvement and security
2. How We Use Your Information
For Healthcare Services (HIPAA-Permitted Uses):
- Treatment: To provide hearing tests, hearing aid fittings, tinnitus management, and other audiology services.
- Payment: To bill insurance or process payments.
- Healthcare Operations: For quality improvement, staff training, appointments, and practice management.
For Website and Communications:
- To respond to inquiries and schedule appointments
- To send reminders or service updates (with your consent)
- To improve our website and services
3. How We Disclose Your Information
We do not sell your information. Disclosures are limited and include:
- With your authorization (e.g., sharing records with another provider)
- For treatment, payment, or operations (e.g., to insurance companies or labs)
- To business associates (e.g., billing services) under HIPAA agreements
- As required by law (e.g., public health reporting or court orders)
- With family/friends involved in your care (if you agree)
4. Your Rights Under HIPAA
You have the right to:
- Request access to or copies of your PHI
- Request amendments to your records
- Request restrictions on uses/disclosures (we may not always agree)
- Receive confidential communications (e.g., by email or alternate address)
- Receive an accounting of certain disclosures
- File a complaint with us or the U.S. Department of Health and Human Services (HHS)
To exercise these rights, contact our Privacy Officer at (989) 878-3222.
5. Website-Specific Privacy
Cookies: We use cookies for functionality and analytics. You can manage preferences via your browser.
Third Parties: We may use tools like Google Analytics. Their privacy policies apply to data they collect.
Links: Our site may link to external sites (e.g., hearing aid manufacturers). We are not responsible for their practices.
6. Data Security
We implement reasonable safeguards to protect your information, including encryption, access controls, and staff training. However, no method is 100% secure.
7. Changes to This Policy
We may update this policy. Changes will be posted here with a new effective date.
8. Contact Us
For questions or complaints:
Crystal Clear Hearing
2343 Midland Rd
Saginaw, MI 48603
Phone: (989) 878-3222
Email: Info@crystalclearhearing.net
To file a HIPAA complaint: Visit hhs.gov/ocr/privacy/hipaa/complaints.
Thank you for trusting Crystal Clear Hearing with your care.
